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Taking new clients · an appointment usually within a fortnight

Sometimes it is enough to say it out loud to somebody who is not in a hurry

Counselling and psychotherapy for adults in Shrewsbury — individual, couples and online. No GP referral, no six-month waiting list, and no need for the problem to be “big enough”.

What is said here stays between you and your counsellor, and that holds after the work ends. The few limits to it are explained at the first session.

11 yearsin practice
2counsellors, not a call centre
50/80minutes depending on the format
15 minintroductory phone call, free
A counselling room with two armchairs turned towards each other in soft daylight
No commitment, nothing to sign up to

A guide to the first step

Four calm questions. From your answers we suggest a way of working from what we offer, say what a first session looks like, work out a rough cost from the published fees and fill in the booking form. It takes under a minute and nothing is sent anywhere.

This is not an assessment. The guide measures nothing, judges nothing and gives no diagnosis. It is a signpost to a suitable service — it helps you decide what to start with.

The guide needs JavaScript switched on. If yours is off, no matter — write us a few lines in the booking form or ring 01632 960245 and we will work out the right format together.

What people come with

It does not have to be “big enough” for therapy

The reasons people around Shrewsbury and the rest of Shropshire most often come to us. It is not a list of conditions — if none of it sounds like you and something is still not right, get in touch anyway.

Anxiety and panic

The most common reason people come

A racing heart in the supermarket, dreading the drive, not sleeping, avoiding places and people. Anxiety can be worked with, even when it feels like it is running you.

  • Panic attacks and the fear of the next one
  • Not sleeping, and tension that never lets go
  • Health anxiety and going back to the GP again and again

Relationships and family

On your own or as a couple

Arguments that go round in circles and always end the same way. Drifting apart after years. Deciding whether to stay. An affair nobody has said out loud yet.

  • Couples counselling with both of you in the room
  • Separating and divorcing with children in the middle
  • How things stand with your own parents, and with grown-up children

Burnout and overload

Usually after years of “I can manage”

Getting up is hard and switching off at night is harder. Work that used to matter feels pointless. Burnout is not something a weekend puts right.

  • Exhaustion, cynicism, work that has stopped meaning anything
  • Going back to work after long sick leave
  • Carers looking after somebody who is ill

Loss and grief

No pressure on the pace

A death, a miscarriage, a separation, the end of something that held life together. Grief is not a fault to be removed — the work is making it bearable.

  • Company through the first year after a death
  • Grief that comes back years later
  • How to talk to children about it

Online counselling

For shift work and long journeys

For when Shrewsbury is an hour away or the shifts rotate. We work by video call, including after seven in the evening; the format and the boundaries are exactly as they are in the room.

  • A link by email, nothing to install
  • Evening slots, the last one at 7pm
  • Nothing is recorded

Walk and talk

April to October, in dry weather

For people who find a silence easier on the move than in an armchair. An hour on the paths above the town, off the waymarked routes — you will hardly meet anybody.

  • Only after a few sessions in the room
  • The same fee as an 80 minute session
  • If it rains we move indoors

Full fees, session lengths and cancellation terms →

How it works

From the first email to regular work

Nobody is going to ask you to sign up for a year. The first two steps cost nothing and commit you to nothing.

A quiet waiting corner with an armchair, a small wooden table and a teapot
  1. You get in touch

    The form on this page, or the phone. A few lines are enough; you do not have to tell the whole story. We reply within two working days.

    a few minutes
  2. A short phone call, free

    Fifteen minutes to hear who you would be talking to and ask anything you like. If we think somebody else would help you more, we will say so and suggest a colleague.

    15 minutes · free
  3. We agree a time

    The next free slot is usually 10 to 14 days away, and sooner for online. After that the time is held for you and nobody else.

    within a fortnight
  4. First session

    Getting the picture. No tests, no questionnaires, no advice after five minutes. We work out what brings you and what would need to change.

    50 or 80 minutes
  5. Agreeing what we are working on

    At the end of the first or second session we say out loud what we are working on, how often we will meet, and how we will know it has helped.

    together
  6. Regular work, reviewed

    Every ten sessions we ask whether this still makes sense. Ending is something to talk about rather than run from — and of course you can stop whenever you want.

    usually once a week
Who we are

Two counsellors, one room, no ticket machine at a reception desk

We opened in 2019, because the nearest free counselling appointment in the county was six months away. We stay small on purpose — while we still remember every client’s name, it works.

A counsellor sitting in the armchair by the window, seen from behind

The practice lead

Counsellor and psychotherapist · accredited member of the BACP

A psychology degree, a completed four year training in gestalt psychotherapy, and four years in an NHS mental health service before opening the practice here in 2019. Registered and accredited with the BACP, in monthly clinical supervision.

anxiety and panicloss and griefcouples counselling11 years in practice
A counsellor standing at the window with their back to the camera, morning light

The second counsellor

Counsellor and psychotherapist · registered member of the BACP

Trained in group and community psychotherapy and finishing a training in cognitive behavioural therapy. Seven years in practice. Twelve years as a production supervisor before that — which is why people who arrive burnt out from a factory floor, expecting not to be understood, find that they are.

burnoutwork and careermen in counselling7 years in practice
What we are notWe are not a medical service. We do not prescribe, and we cannot issue fit notes or reports for benefits. We do not work with under-18s and we cannot hold somebody in crisis — when a life is at risk that needs a doctor, not a booking form. Where to turn in that case is under crisis and out of hours.
Where we meet

The ground floor of a house, not a clinic

A separate door at the side of the building, so you meet nobody in a waiting room. Free parking in front and step-free access.

A corner of the room: an armchair, a small table with tissues and a house plant
The room — two armchairs, no desk between you and the counsellor
The waiting corner with a wooden bench, a coat hook and a pot of tea
A quiet corner — arriving five minutes early is fine
A laptop on a desk by a window with a video call open
Online sessions — same format, different place
Two people walking a woodland path above the town, seen from behind in autumn light
Walk and talk — the paths above the town
A sofa and an armchair set out for a couples session
Couples sessions run to 80 minutes
Sitting in the armchair by the window during a session, seen from behind
The same counsellor throughout — we do not rotate people between sessions
Two things said plainly

Why there are no client quotes here — and where to go tonight

Judge a counsellor on the register, the training and the free call. Not on testimonials, which the people best placed to give them should never be asked for.

We do not publish testimonials. Asking somebody you are working with for a public quote puts them in an impossible position, and the BACP Ethical Framework takes a dim view of it. Nobody here will ever be asked.
Check the register instead. Anybody can search the BACP register online. Registration means accredited training, an ethical framework, insurance and monthly supervision — ask any counsellor for their membership number and look it up before you book.
If you need somebody now, do not wait for us. Samaritans answer on 116 123, free, any hour of any day. For urgent mental health help ring NHS 111 and choose the mental health option. If a life is in danger, ring 999 or go to A&E. You can also text SHOUT to 85258.
Get in touch

Booking and getting in touch

The simplest thing is the form beside this — we reply within two working days. If you would rather talk, ring while the phone is being answered.

  • Where to find us12 Belmont
    Shrewsbury SY1 1TE
    separate door at the side of the building
  • Phone01632 960245
    Monday to Friday 9am–3pm
  • Emailhello@stillpointcounselling.co.uk
  • When we meetMonday to Thursday 8am–7pm
    Friday 8am–3pm
    online slots in the evening as well
  • Business detailsStillpoint Counselling
    Sole trader, not VAT registered
    payment by bank transfer or card after the session
Not sure what to write?One sentence about what is going on, and when you can be rung, is plenty. Or go first through the guide to the first step and it will fill the form in for you.

A booking that commits you to nothing

We reply within two working days and offer two specific times. It commits you to nothing and puts you on no list.

Fill in at least one of these — phone or email — so we know how to reach you.

The hardest part is the first email

Most people who come to us had been thinking about it for more than a year first. It does not have to be like that.